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Falcon Exchange Representative

Position Details

Classification Details

FLSA Status Non-Exempt

Position Information

Position Title Falcon Exchange Representative
Position Type Staff
Employee Group Staff
Time Status Part-Time
Time Category Part Time (1000-1559 hours)
Annual Hours 1040
# of Months 12
Hours Per Week 20
Work Dates

July 1 – June 30

Campus Grantham

Position Description

Position Summary

This position has responsibility for daily business counter cashier operations and functions of the Falcon Exchange as well as coordinates and manages student parking policies, registration and issuance of student parking permits.

Education Required

Associates degree in Business or Accounting or equivalent experience in a related field

Education Preferred
Experience Required

2 years of administrative experience in an office environment, and demonstrated proficiency with Microsoft programs and database systems; at least 1 year experience in accounting or cashier services required

Experience Preferred

Experience with accounts receivable and/or billing processes in higher education. Experience working with student parking, ID card production or financial aid a plus.

Skills, Characteristics Required for Position

• Effective interpersonal skills including the ability to establish cooperative working relationships with students, parents, personnel from various campus departments, and outside vendors
• Strong ability to identify, analyze, and solve problems and develop cohesive and practical solutions that fit the department policies, practices and methods
• Ability to communicate on multiple levels both orally and in writing with credibility and confidence
• Ability to work with complex financial data and handle mathematical calculations with speed and accuracy
• Demonstrated commitment to accuracy and details
• Good organization and time management skills
• Ability to adhere to strict confidentiality
• Dedication to quality customer service that is reliable and consistent
• Ability to make appropriate professional judgment decisions with sensitivity
• Possess excellent understanding of databases and computer skills including the ability to learn Banner, BlackBoard Transact, BossCars Parking Software, ID Works, Excel and other Microsoft Office programs within first 30 days of employment
• Ability to perform in a positive manner in a changing and noisy environment with multiple distractions

• Willingness to learn new skills as required in an affirmative fashion

Special Working Conditions

The hours for this position may vary outside standard business hours and may require occasional flexibility from the usual schedule.

Driving Requirements


Essential Employee N/A
Primary Duties

1. Accept, disburse and record all cash activity at business counter. Work with student account data on a real-time basis.
2. Record and report cash transactions and post to general ledger and subsidiary ledger accounts.
3. Process cash transmittals and deposits for campus departments. Maintain records.
4. Perform miscellaneous manual entries and adjustments on student accounts for other departments.
5. Process and reconcile cash advances including appropriate distribution and collection of funds and supportive accounting entries.
7. Perform remote check deposit processing to include safeguarding of remotely deposited checks.
6. Reconcile cash activity fed to General Ledger nightly. Work as a team to resolve daily cash balancing issues and discrepancies if necessary.

8. Research deposit and transaction histories upon request from outside departments, students and parents.

9. Develop and maintain an in-depth technical understanding of Banner, the College’s business operating system, and procedures.

10. Maintain student parking software and stay abreast of industry improvements. Perform testing of product updates and upgrades in conjunction with Falcon Exchange Representative/Counselor and Technician Coordinator as made available from vendor.
11. Communicate student parking policies, generate mass emails and maintain appropriate parking lot levels year round.
12. Conduct BossCars setup for online student parking registration and monitor progress for accuracy. Coordinate registration dates, details and technical needs with ITS.
13. Manage various aspects of student parking including: maintaining database, issuing permits, lot assignments, online registration, individual registration, parking reallocation and graduate and dual enrolled student registrations.
14. Assist with ordering of parking permit supplies.

15. Produce and/or modify College ID cards to include Early Arrival, Department, Employee and Student ID cards.
16. Maintain ID card software and printers. Perform testing of product upgrades as made available from vendor.
17. Approve and upload new student photos and Blackboard data batches.

18. Trouble shoot student parking and ID card software, hardware and end-user issues.

19. Monitor and professionally respond to all department e-mail, US mail and telephone calls.

20. Develop a close working relationship with Student Financial Services, Accounting, Department of Safety and other campus departments and promote a strong and supportive team atmosphere.
21. Maintain consistent and reliable attendance.

Secondary Duties

1. Prepare and provide training and documentation on new/upgraded department procedures and software.
2. Coordinate and participate in Orientation Programs, Open Houses, Accepted Student Preview Day programs and Welcome Week activities as needed.
3. Assist with maintenance and updates of department web pages.
4. Other duties as assigned.

Supervises: # of Administrative 0
Supervises: # of Staff 0
Supervises: # of Student 0
Posting Date 02/21/2017
Open Until Filled Yes
Application Deadline

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents
  1. Cover Letter/Letter of Interest
  2. Resume
  3. Personal Statement - Faith
Optional Documents